Refund Policy

General Refund Policy

Refunds are evaluated on a case-by-case basis. We strive to resolve service-related concerns before considering a refund.

Eligible Refund Requests

• Service was not delivered as confirmed.
• Duplicate payment was successfully processed.
• Booking was cancelled by Vajragaruda and could not be rescheduled.
• Refund approved after internal quality review.

Non-Refundable Situations

• Customer changes their mind after service completion.
• Service delay caused by customer.
• Customer refuses service after technician arrival.
• Incomplete information provided during booking.
• Issues caused by pre-existing property conditions.

Inspection Before Refund

Before approving any refund, Vajragaruda may conduct an internal review, inspect the completed work, request photographs or communicate with the customer to understand the concern.

Refund Processing Time

Approved refunds are generally processed within 7–10 business days. Processing time may vary depending on your payment provider or banking institution.

Partial Refunds

In certain situations, Vajragaruda Multiservices Pvt. Ltd. may approve a partial refund instead of a full refund. This may apply where a portion of the agreed service has been successfully completed or where only part of the service was affected.

Customer Responsibilities

• Customers must inspect the completed work before our team leaves the premises whenever possible.
• Any concerns should be reported within 24 hours of service completion.
• Customers should provide photographs or supporting information when requested during the refund review process.
• Failure to report issues within a reasonable time may affect refund eligibility.

Exceptional Circumstances

Refund requests arising from circumstances beyond our reasonable control, including natural disasters, severe weather conditions, government restrictions or third-party failures, will be reviewed individually and handled fairly based on the specific situation.