Cancellation & Rescheduling Policy

Cancellation Requests

Customers may request cancellation of a booked service by contacting our customer support before the scheduled appointment.

Free Cancellation

• Cancellation requested at least 24 hours before the scheduled appointment.
• No technician has been dispatched.
• No materials or special equipment have been arranged specifically for the booking.

Late Cancellation

Cancellation requests made less than 24 hours before the scheduled service may attract a cancellation charge to compensate for technician allocation and operational expenses.

No Show

• Customer unavailable at the scheduled time.
• Technician denied entry.
• Incorrect address provided.
• Customer unreachable despite reasonable attempts.

Rescheduling

Customers may request to reschedule their appointment subject to technician availability. We recommend providing at least 24 hours' notice to avoid inconvenience.

Company Cancellation Rights

Vajragaruda Multiservices Pvt. Ltd. reserves the right to cancel or postpone a scheduled service due to severe weather, safety concerns, unavailability of technicians, equipment failure, government restrictions or any other unforeseen operational circumstances. Where possible, customers will be informed promptly and offered an alternative appointment.

Refunds Following Cancellation

• If Vajragaruda cancels a confirmed booking and cannot provide an alternative appointment, any eligible advance payment will be refunded.
• If the customer cancels after technicians have been dispatched, cancellation charges may apply.
• Refunds, where applicable, will be processed in accordance with our Refund Policy.

Exceptional Circumstances

Cancellation requests resulting from medical emergencies, natural disasters, accidents or other genuine unforeseen circumstances will be reviewed individually. Supporting documentation may be requested before waiving applicable cancellation charges.